08 Sep 2010
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I didn't receive a reply to my help ticket?
I didn't receive a reply to my help ticket?
Article
We
ALWAYS
reply to every help ticket (unless it's spam, of course)
Most tickets are answered within hours....
ALL
tickets are answered within 24-48 hours (unless we are on vacation...)
If you didn't receive our reply it is likely that your e-mail provider has BLOCKED our mail to you. In order to continue communication with us, please
REGISTER
for a support desk account, login, and then submit a ticket. In 24 hours log back into your support desk account and check for our reply. If you are not able to create your support desk account PLEASE get a free
www.gmail.com
e-mail account for this purpose... it takes literally only a couple minutes. We look forward to helping you, thanks!
Article Details
Article ID:
3
Created On:
06 Oct 2009 9:42 PM
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